FAQ
Q: What types of LED holiday lights do you offer?
A: We offer a wide range of LED holiday lights including indoor and outdoor options, smart LED solutions, and custom-designed lights to fit any festive occasion. Our products encompass a variety of styles and technologies suited for different applications.
Q: Can I request custom designs for my order?
A: Absolutely. We specialize in OEM and ODM services, allowing you to customize designs to fit your specific needs. Share your vision with us, and our team of engineers and designers will work to bring it to life.
Q: What certifications do your products have?
A: Our products are certified with UL, CE, and ROHS, ensuring they meet the highest standards of safety and quality.
Q: What is the minimum order quantity?
A: The minimum order quantity varies depending on the product. Please contact us with details of what you’re interested in, and we’ll provide you with all the necessary information.
Q: How long does it take to receive a sample?
A: Sample delivery time is typically within one week. For more accurate timing, please contact us with specific details about the sample you’re interested in.
Q: What are the shipping terms and delivery times for bulk orders?
A: We generally operate on FOB terms from Shenzhen ports, with bulk order delivery times ranging from 45 to 60 days depending on order quantity and specifics. We’ll provide a more precise timeline once we discuss your order details.
Q: How do you ensure product quality?
A: Product quality is our top priority. We conduct rigorous testing using our in-house instruments, including ROHS machines, LED temperature testing machines, and more. Plus, our products undergo continuous quality checks throughout the manufacturing process.
Q: What is the warranty period for your products?
A: We offer a one-year quality guarantee period for all of our products. If you encounter any quality issues within this period, please contact us for support and resolution.
Q: How can I become a distributor of Jiayilights products?
A: We’re always looking to expand our distribution network. Please contact us with your company details and background, and our team will get back to you with the necessary steps to become an authorized distributor.
Q: Can we visit your factory or arrange a virtual tour?
A: Yes, we welcome visits to our factory located in Ganzhou city, Jiangxi province. We also have showrooms in Ganzhou and Guangzhou cities. For those who cannot visit in person, we offer virtual tours. Please contact us to schedule an appointment.
Q: What should I do if I encounter issues with my order?
A: Please contact us immediately with details of the issue. Our customer service team is dedicated to resolving any problems swiftly and satisfactorily.
Q: Do you offer technical support for product installation and use?
A: Yes, we provide comprehensive technical support for all our products. If you have any questions or need assistance with installation or operation, please reach out to us.
Q: What payment methods do you accept?
A: We accept payment via Telegraphic Transfer (TT) and Letter of Credit (LC). For TT, we typically require a deposit before production and balance payment prior to shipment. For LC, terms can be discussed based on the specific order and requirements. Please contact us for more detailed information on payment terms and conditions.
Q: What packaging options are available?
A: Our products can be packaged according to client specifications, including custom branding options for retail packaging. We also provide full design service for your package artwork.
Q: Do you offer any promotional materials that distributors can use?
A: Yes, we provide a range of promotional materials, including brochures, flyers, and digital content. Custom promotional materials can also be created to support our distributors’ marketing efforts.
Q: Do you participate in trade shows or exhibitions?
Yes, we regularly participate in major industry trade shows and exhibitions around the world. These events are a great opportunity for clients to meet us and see our products in person.
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